General Terms and Conditions – Ing. Pavla Blackmore

Yuen Method

These general terms and conditions (the “Terms”) govern the rights and obligations arising from the purchase of Yuen Method digital content, membership in online programmes, participation in workshops, consultations, analyses and programmes, and the handover of related content and materials. If anything is unclear, write to pavla@blackmore.cz. The Czech version prevails in case of any discrepancy.

I. General provisions

  1. Seller: Ing. Pavla Marie Blackmore, ID No. 48905089, registered office Tyršova 445, 684 01 Slavkov u Brna, Czech Republic, registered in the Trade Register kept by the Municipal Office of Slavkov u Brna, VAT payer. Contact: pavla@blackmore.cz, website www.pavlablackmore.com.
  2. Scope: the Terms are issued under Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (the “Civil Code”), and apply to contracts concluded through www.pavlablackmore.com or by e-mail for:
  • the sale of digital content (e-books, recordings, audio corrections, workbooks, practice journals, cards in digital form),
  • membership in online programmes (e.g. Yuen Method courses),
  • Yuen Method workshops (group sessions, online or in person),
  • Yuen Method consultations (individual sessions, online or in person), quality and sustainability consultations and packages of consultations,
  • analyses and programmes (the service “Poznat se a posílit” and multi-week programmes such as “Druhé jaro”),
  • the handover of recordings and materials related to these services.
  1. Buyer: a consumer is a person who concludes a contract outside their business or independent profession; a business buyer acts within their business activity. Provisions on consumer rights do not apply to business buyers.
  2. Contract: depending on the subject it is a purchase contract (digital content), a service contract (workshop, consultation, package, analysis, programme) or a membership contract. Contracts are concluded electronically in Czech or English, according to the language of the order, and archived by the seller. The buyer has access to them on written request.
  3. Legal framework: the Civil Code, Act No. 634/1992 Coll. on Consumer Protection, Act No. 121/2000 Coll. (Copyright Act) and other legislation of the Czech Republic.
  4. Distance communication: the buyer bears the costs of distance communication (internet, telephone) at their provider’s rates.
  5. Currency: payments are accepted in Czech crowns (CZK) or euros (EUR).

II. Sale of digital content

a) Conclusion of the purchase contract

  1. Offer: information on digital content (description, price, format, target group) is published at www.pavlablackmore.com. It is informative only and is not an offer to conclude a contract within the meaning of Section 1732(2) of the Civil Code; the seller is not obliged to conclude a contract.
  2. Order: the buyer completes the electronic form (first name, surname, e-mail, address, payment method; business buyers add company ID, VAT ID and company name). The data can be checked and corrected before sending. The order is submitted with a button labelled “Order with obligation to pay”. By submitting, the buyer confirms having read and accepted the Terms.
  3. Confirmation: the seller confirms receipt of the order by e-mail. The contract is concluded when this confirmation reaches the buyer.
  4. Verification: the seller may verify the order. If it is not confirmed as genuine, it is deemed not placed.
  5. Cancellation: the buyer may cancel the order by e-mail before receiving the confirmation.
  6. Reservation: the seller may refuse to confirm an order (e.g. after a price change or when capacity is full) or refuse a buyer who has not settled earlier obligations. Any amount already paid is refunded without undue delay, at the latest within 14 days.

b) Payment and prices

  1. Delivery: digital content is handed over as set out in Article VIII.
  2. Payment methods:
  • bank transfer (variable symbol is stated on the invoice),
  • QR code payment,
  • online card payment through the payment gateway shown at checkout,
  • PayPal,
  • Revolut,
  • cash before a consultation or workshop,
  • other methods agreed individually.
  1. Due date: 7 days from order confirmation (stated on the invoice).
  2. Invoicing: the tax document is sent electronically after payment is received (immediately for online payments, otherwise within 3 days).
  3. Prices: prices on the website include VAT. Promotions apply under the conditions stated with the product. No shipping costs are charged for digital content.

c) Rights from defective performance

  1. The seller is liable for the digital content matching its description and being free of defects. Consumer rights from defective performance follow the Civil Code provisions on defective performance (Sections 2099 et seq. and 2161 et seq.), including those on digital content. A business buyer must report a defect without undue delay after discovering it.
  2. Remedies: the buyer may require the product to be brought into conformity with the contract (repair or new delivery). If this is not possible, the defect recurs or is material, the buyer is entitled to an appropriate discount or to withdraw from the contract.
  3. Complaints: by e-mail to pavla@blackmore.cz or in writing to the registered office. The seller issues confirmation of the complaint and resolves it within 30 days unless agreed otherwise. Refunds are made in the same way as the payment.
  4. Exceptions: rights from defects do not apply if the buyer caused the defect or knew of it before receiving the product.

III. Membership in online programmes

a) Conclusion of the contract

  1. Offer: information on online programmes, prices and conditions is published at www.pavlablackmore.com. It is informative only and is not an offer within the meaning of Section 1732(2) of the Civil Code.
  2. Order: the buyer completes the form (name, e-mail, payment method) and submits it with the button “Order with obligation to pay”. Submitting confirms acceptance of the Terms.
  3. Confirmation: the seller sends an order confirmation and an invoice or proforma invoice by e-mail.
  4. Access: after payment, access to the member area (username and password) is provided within 3 working days.

b) Payment

  1. Recurring payments: for monthly membership the buyer expressly agrees at checkout to automatic card payments every 30 days. Confirmation of the recurring payment setup, including cancellation instructions, is sent within 2 working days of the first payment.
  2. Payment methods and invoicing: as in Article II(b). An invoice is sent electronically after each payment.

c) Termination of membership

  1. The buyer may terminate membership at any time without giving a reason by e-mail to pavla@blackmore.cz. Recurring payments then stop and access to the member area ends when the period already paid for expires.
  2. The seller may terminate membership:
  • if a payment is more than 10 days overdue,
  • in case of a serious breach of the buyer’s obligations (e.g. unauthorised sharing of content),
  • when the programme ends; any amount paid for the unused period is refunded within 14 days.

d) Rights and obligations

  1. Seller: provides access to the content 24 hours a day, except for maintenance or server outages. The seller is not responsible for the buyer’s internet connection and does not guarantee any specific personal result. The programme content may be changed for operational or content reasons, at no additional cost to the buyer and after informing the buyer. If a change materially worsens the buyer’s access, the buyer may terminate the membership free of charge.
  2. Buyer: pays the membership price, keeps login details confidential, uses the content for personal use only, does not share it with third parties and follows the programme rules.
  3. Copyright: the content is protected by the Copyright Act (No. 121/2000 Coll.). Breach may have legal consequences.

IV. Workshops

a) Conclusion of the contract and payment

  1. Offer: information on workshops (topic, date, format, place or online platform, language, price, capacity) is published at www.pavlablackmore.com. It is informative only and is not an offer within the meaning of Section 1732(2) of the Civil Code.
  2. Order: the buyer completes the form (name, e-mail, payment method; business buyers add company ID, VAT ID and company name) and submits it with the button “Order with obligation to pay”. Submitting confirms acceptance of the Terms.
  3. Confirmation: the seller sends an order confirmation and an invoice or proforma invoice by e-mail. The contract is concluded when the confirmation reaches the buyer. Places are allocated in the order of confirmed orders, within the capacity stated in the offer.
  4. Payment: payment methods, due date and invoicing follow Article II(b). The price is per participant unless the offer states otherwise.

b) Course of the workshop

  1. Online workshops: the seller sends the access link and instructions by e-mail before the start. The buyer provides a suitable device and internet connection; the seller is not responsible for the buyer’s connection. If the workshop cannot take place or is interrupted because of an outage on the seller’s side, the seller offers a replacement date or a refund under Article IV(c)(3).
  2. In-person workshops: the buyer follows the safety and hygiene rules and the instructions of the place where the workshop is held.
  3. Conduct: participants behave respectfully towards the seller and other participants. The seller may exclude a participant who seriously disrupts the workshop or breaches these Terms; unless mandatory law provides otherwise, the price is then not refunded.
  4. Recording and sharing: participants must not record the workshop (audio, video, screenshots) or pass on access links without the seller’s written consent. Recordings and materials provided by the seller are for the buyer’s personal use only (Articles VIII and X).

c) Cancellation, changes and refunds

  1. Cancellation by the buyer: the deadline and any fee are stated in the workshop offer. If the offer says nothing, Article V(c) applies accordingly.
  2. Changes by the seller: the seller may change the date, time, format, place or the person leading the workshop for serious reasons (in particular illness, an insufficient number of participants, technical or organisational obstacles) and informs the buyers by e-mail without undue delay.
  3. Cancellation by the seller: if the workshop is cancelled or the buyer does not accept a changed date, the seller refunds the price paid without undue delay, at the latest within 14 days, or, with the buyer’s consent, transfers it to another date.

V. Consultations and packages of consultations

a) Booking

  1. Service: individual Yuen Method consultations, in person or online.
  2. Booking: by e-mail to pavla@blackmore.cz or through the form at www.pavlablackmore.com. A confirmed appointment is binding on both parties.
  3. Recording: the price of a consultation includes a recording of the consultation, which is handed over to the buyer and remains theirs (Article VIII).
  4. Payment: follows Article II(b).

b) Package of consultations

  1. Package: a package of three Yuen Method consultations may be offered, in particular to clients after the introductory consultation. The price and any validity period are stated in the offer.
  2. Use: each consultation of the package is booked and provided under this Article and includes a recording (Article VIII). The cancellation rules in Article V(c) apply to each consultation separately.
  3. Consultations not provided: if the seller cannot provide a consultation of the package, the price of the unused consultations is refunded without undue delay, at the latest within 14 days, or the consultation is rescheduled by agreement.

c) Cancellation and lateness

  1. Cancelling an appointment: cancellation at least 24 hours before the appointment is free of charge. If cancelled less than 24 hours before, or if the buyer does not attend, the seller is entitled to a cancellation fee of CZK 500 unless agreed otherwise.
  2. Lateness: if the buyer is late, the session is shortened by the delay and the price stays the same. If the delay exceeds 15 minutes, the seller may cancel the appointment and charge the cancellation fee.

VI. Analyses and programmes

a) The service “Poznat se a posílit”

  1. Service: an individual analysis of the buyer’s life number and gene keys with follow-up corrections.
  2. Input data: the buyer provides the accurate data needed for the analysis (e.g. date, time and place of birth). The seller is not responsible for a result affected by incorrect or incomplete data.
  3. Purpose: the analysis and the corrections are intended for self-reflection and personal development. They are not a prediction, a diagnosis or medical or psychological advice (Article VII).
  4. Ordering and payment: by e-mail or through the form at www.pavlablackmore.com; the contract is concluded when the seller confirms the order by e-mail. Payment follows Article II(b).
  5. Delivery: the analysis and the corrections are handed over in the form and within the period stated in the offer (Article VIII).

b) Programmes

  1. Programme: a multi-week programme (such as “Druhé jaro”, “Second Spring”) may include a library of corrections, a closed online community group, online meetings and individual sessions. Content, duration, dates, price and form of participation are stated in the offer.
  2. Ordering and payment: the contract is concluded and places are allocated under Article IV(a); payment follows Article II(b).
  3. Participation: access to the library, the group and the meetings is provided as stated in the offer. Participants follow the programme at their own pace and on their own responsibility.
  4. Confidentiality in the group: participants keep confidential what other participants share in the group and do not pass it on or publish it outside the group.
  5. Changes and cancellation: the seller may change dates, format or the person leading the meetings for serious reasons and informs participants without undue delay. If the programme is cancelled or a participant does not accept a change of its dates, the price paid for the part not provided is refunded without undue delay, at the latest within 14 days. The conditions for cancellation by the buyer are stated in the offer.

VII. Common provisions for services

  1. Nature of the services: Yuen Method complements medical care and does not replace it. Analyses and corrections are tools of personal development and do not replace medical, psychological or other professional care. The seller does not provide diagnoses or treatment. The buyer is informed of this before the service and, by taking part, gives informed consent. No result can be guaranteed.
  2. Safety: the buyer follows the safety and hygiene rules of the place where the service is provided.
  3. Refusal of service: the seller may refuse or interrupt a service in case of an infectious illness, unsuitable hygiene, intoxication or the influence of drugs, and inappropriate behaviour.
  4. Provider: services are provided personally by the seller or by a trained consultant; the buyer is informed in advance.
  5. Confidentiality: the seller keeps the buyer’s private matters and trade secrets confidential.
  6. Liability: the seller is not responsible for the outcome of applying procedures, advice and recommendations. This does not affect liability that cannot be excluded (in particular for injury to health caused through the seller’s fault).

VIII. Delivery and handover of content and materials

  1. Method of handover: the seller hands over digital content, recordings and materials (the “content”) as an e-mail attachment, a download link, access to a private page or group, or in person. The content is handed over when the link or access has been sent to the e-mail address given in the order. The buyer is responsible for giving a correct e-mail address.
  2. Digital content: e-books, audio corrections, workbooks, practice journals, cards and other digital files are delivered as an attachment (e.g. PDF) or a download link, at the latest within 3 working days after payment is received.
  3. Membership: access to the member area is provided under Article III(a)(4).
  4. Consultation recording and materials: the recording of the consultation and any other materials agreed for that consultation are handed over to the buyer without undue delay after the consultation, as a download link or by e-mail. The recording remains with the buyer.
  5. Analyses and corrections: the written analysis and the follow-up corrections (text or audio) are handed over by e-mail or a download link, in the form and within the period stated in the offer.
  6. Workshops and programmes: access to online workshops and programmes, materials and any recording is provided as stated in the offer.
  7. Check: the buyer checks that the content is complete and works, and reports any problem without undue delay by e-mail to pavla@blackmore.cz. The seller then hands the content over again or removes the defect (Article II(c) applies).
  8. Use: the licence and the restrictions on use of the content are set out in Article X.

IX. Consumer rights

  1. Information: provided before the contract is concluded on the website and in these Terms.
  2. Withdrawal: a consumer may withdraw from a distance contract within 14 days of its conclusion without giving a reason (Section 1829 of the Civil Code). To meet the deadline, it is enough to send the withdrawal to pavla@blackmore.cz, e.g.: “I, [name], withdraw from the contract dated [date].”
  3. Digital content: the right of withdrawal is lost once digital content not supplied on a tangible medium has been delivered, if delivery began with the consumer’s prior express consent and the consumer was informed before the contract was concluded that this consent means losing the right of withdrawal (Section 1837(l) of the Civil Code). The consumer confirms the consent and the information by ticking a box at checkout.
  4. Services: if the seller begins a service (workshop, consultation, analysis, programme) at the consumer’s request before the withdrawal period ends, the consumer pays on withdrawal for the service provided up to that point. If the service has been fully provided with the consumer’s express consent, the right of withdrawal is lost (Section 1837(a) of the Civil Code).
  5. Out-of-court dispute resolution: the body for out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, www.coi.cz. A complaint may be filed within 1 year of first asserting the right with the seller.

X. Intellectual property

  1. All digital content, recordings, programme and course materials, analyses, corrections, texts, photographs and know-how are protected by the Copyright Act (No. 121/2000 Coll.) and are the property of the seller or its licensors.
  2. The buyer receives a non-exclusive, non-transferable licence for personal use. The buyer must not distribute, copy, record or allow third parties to use the content without the seller’s consent.
  3. The buyer may use the recording of their own consultation and their own analysis and corrections for personal purposes; publishing them or passing them on to third parties requires the seller’s consent.
  4. The content is for educational and preventive purposes and does not replace medical care.

XI. Testimonials

Testimonials on www.pavlablackmore.com come from clients who consented to their publication. Google ratings are published by Google users and the seller does not verify their authenticity itself.

XII. Final provisions

  1. Changes to the Terms: the seller may change the Terms. The new version is published on www.pavlablackmore.com and takes effect 30 days after notice. Contracts already concluded remain governed by the Terms valid on the order date. A buyer with an ongoing membership who disagrees with a change may terminate it free of charge before it takes effect.
  2. Governing law: Czech law applies. Disputes are resolved by the competent court; consumers may also use the Czech Trade Inspection Authority.
  3. Severability: invalidity of one provision does not affect the others. An invalid provision is replaced by the provision closest to its meaning.
  4. Exclusion of customs: the parties exclude the application of business customs not set out in these Terms unless agreed otherwise in writing (Section 558(2) of the Civil Code).
  5. Personal data: information on the processing of personal data is available at www.pavlablackmore.com.
  6. Effective date: these Terms are effective from 21 October 2026.

I trust our cooperation will be balanced and bring mutual satisfaction.

Pavla Blackmore

General Terms and Conditions

"Harness the power of the Yuen Method and change your life for the better."

© 2026 Pavla Blackmore